PROVIDENCE PROPERTY

Strategic clarity. Elevated brand. Better leads.

Providence Property is Australia’s most trusted buyer’s agency. Founded by a trio of directors with deep experience in banking, finance, and property investment, the firm is known for helping busy professionals and business owners grow wealth through a clear, methodical approach to property acquisition. But while their results were solid, their brand position, branding and digital presence didn’t reflect the calibre of what they delivered—or where they were headed. We ran interviews & workshops with the directors and key stakeholders to solidify the why and who of the business to drive clarification before amplification.

• READ THE STORY

  The Challenge
  We were brought in to help realign their brand with their ambitions: elevate their presence, sharpen their messaging and improve lead conversion. But it quickly became more than a branding job. Through an intensive strategy sprint with the three Directors, we worked to align on a shared vision, define buyer personas, clarify the full scope of services and map content around key sales moments. That commercial clarity formed the backbone of the new identity, tone of voice and website, which now positions Providence as the confident, contemporary business it is.

  What we delivered is more than a visual upgrade. It’s a cohesive, senior-led brand system designed to support their growth targets, attract the right clients and move prospects through the pipeline faster.
  
  The feedback has been instant and overwhelmingly positive, with stronger engagement and higher-quality leads from day one.
  
  Our Approach
  Brand strategy
  We began with a full strategic discovery, working directly with Providence’s three Directors to define their business objectives, ideal client profiles and points of difference in a crowded market. This strategic alignment helped crystallise the brand’s role, not just as a professional services firm, but as a long-term growth partner for ambitious investors.

  Brand identity
  With clarity around the brand’s future direction, we developed a sophisticated new identity system built on confidence, clarity and trust. From logo to layout, every design element was crafted to convey a sense of precision, assurance and quiet excellence: mirroring the client experience Providence delivers behind the scenes.

  Tone of voice
  We crafted a verbal identity that matched the team’s professionalism and direct approach. Striking the right balance between expert and approachable, the new tone of voice helps cut through industry jargon and speak plainly to busy professionals who want results, not fluff or promises that cannot be delivered.

  Website design & copy
  The website was completely reimagined to better reflect the calibre and clarity of the business. With targeted messaging, intuitive structure and frictionless pathways to conversion, the site now works as a strategic tool: attracting the right leads, building trust early and guiding users toward the next step with confidence.

  Creative direction
  We led the creative vision across every touchpoint, ensuring cohesion between brand identity, messaging, imagery and user experience. This included direction on videography, photography, content hierarchy and design cues that reinforce Providence’s premium positioning, while maintaining warmth, relatability and authenticity.

  UX mapping
  To streamline user journeys and drive stronger engagement, we mapped the entire site architecture around buyer intent and decision-making behaviours. Every page was designed to answer a specific question, overcome a common barrier, or move the visitor closer to enquiry: resulting in faster, more qualified leads from day one for the team.

Part of the strategy was retiring the old identity which was perceived to be industrial and impersonal. We developed a new Providence Property logo that centres on a refined, approachable and modern ‘P’ — a symbol of both legacy and leadership. It reflects the brand’s deep experience and forward momentum, signalling a business that’s not just active in the market, but shaping it. Designed to inspire trust, the mark conveys confidence, progress, expertise, clarity and a constant evolution — just like the clients it serves.

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“Working with Directors of another business on a strategic level to deliver an impactful outcome for us was game changing. From the very first conversation, it was clear this wasn’t just about a new identity or website: it was about our growth targets, sales cycles, leads and expectations. They took us through a full end-to-end consultation with our three Directors, helping us align on the future direction of the brand and stay focused through every stage of delivery. Having only senior people in the room made the process fast, fluid and really pushed us. Their strategic guidance was invaluable, not only in building a compelling brand and website, but also in refining our marketing to attract the right leads and shorten our sales cycle. What we have now is more than a new look. It’s a clear, confident brand presence that reflects who we are and where we’re going. The feedback from clients has been overwhelmingly positive and more importantly, we’re seeing faster engagement and better quality conversations from day one.”

— Lynton Stevenson - Director & Co-Founder

LONGREACH PLANT BREEDERS

Transforming Grower Behaviours to Secure End Point Royalties

LongReach Plant Breeders is Australia’s leading wheat breeding company and the largest share farmer in the country. Their business relies on End Point Royalties (EPRs); fees that growers pay when they sell their wheat. However, with tens of millions of dollars in unpaid royalties, the future of wheat breeding in Australia was at risk. A creative solution was needed to motivate growers to change their behaviours and meet their contractual obligations.

• READ THE STORY

  Consumer Research
  To understand the underlying issues, we conducted extensive research and interviews with growers, key stakeholders, and grower groups. Our goal was to uncover perceptions of the EPR system, the payment process and growers' understanding of its value.

  We identified several key insights:

  • Lack of Knowledge: Many growers were unaware of what would happen if royalties were not paid. The system was viewed as an "honesty box," despite licensing agreements being in place.

  • Process Confusion: The harvest declaration process was seen as difficult and time-consuming and a large proportion of growers mistakenly believed that EPRs were automatically deducted at grain silos.

  Working closely with LongReach’s General Manager, senior leadership team, legal advisors and local teams, we developed a multi-channel messaging strategy. This strategy targeted growers of varying sizes and levels of understanding. Education was a key component - clearly communicating the consequences of unpaid EPRs and clarifying responsibilities.

  Creative Assets
  Our research revealed a sensitive truth: no farmer was willing to appear on camera to say their neighbours were "cheating the system," despite widespread frustration with non-compliance. To overcome this, we employed creative storytelling techniques:

  • Actors & Emotional Triggers: We used actors to express how farmers who complied with EPR obligations felt about those who did not. By tapping into themes of mateship, loyalty and fairness, we created a compelling narrative that resonated with growers.

  • Trusted Ambassador: We engaged a relatable ambassador to simplify complex information, educate growers and encourage them to reach out to customer service for accurate declarations.

  • Human-Centred Content: We wrote, produced and directed content that addressed these insights, driving both emotional and rational appeals. Additionally, we partnered with one of Australia’s top up-and-coming photographers to capture powerful imagery that supported the campaign.

  Email and Direct Mail
  Leveraging Longreach’s database, over 7,000 growers were identified who may have believed EPRs were deducted automatically, or who failed to accurately declare their harvests. Our direct communications featured:

  • Visually striking imagery

  • Links to education videos

  • Clear, legally grounded messaging tailored to the target audience

  Website
  We created a dedicated landing page and refreshed the entire website to align with the campaign messaging and asset CTAs. The landing pages served as the central hub, providing essential information and tracking campaign engagement. Visitors were directed to these pages through digital ads and direct mail campaigns.

  YouTube and Social Media
  We produced engaging ambassador videos to demystify EPRs and help growers prepare for potential audits. In addition:

  • Videos featured two growers addressing common misconceptions, providing relatable and authentic perspectives.

  • Content was distributed across Longreach’s social channels and boosted through paid media.

  • YouTube served as a platform for longer-form, educational content, while social media focused on driving quick, impactful engagement.

  Initial Results
  The campaign achieved remarkable outcomes within a short timeframe:

  • 2,000+ Phone Calls: The customer service team handled over 2,000 inquiries in the first 4 weeks of the campaign.

  • Immediate Revenue Impact: Small growers alone contributed over $400,000 in adjusted harvest declarations within the first 2 weeks and the campaign helped to drive more than $2.4M in recovered revenue.

  • Engagement Success: Social media and YouTube metrics demonstrated strong audience engagement, with significant reach and interaction.

  Conclusion
  Through deep consumer insights, strategic messaging and creative storytelling, we helped LongReach Plant Breeders shift grower behaviours, drive compliance and secure millions of dollars of critical EPR payments. This campaign not only helped to safeguard the company’s future, but also reinforced its role as a trusted partner in Australia’s wheat industry.

CREATIVE DIRECTION

Brand imagery: Evoke strong emotions with authentic, heroic visuals that reflect the real spirit of the business and the industry. Capture powerful portraits and action shots that resonate.

“Within a month of launching this campaign we had more than 2,000 calls from growers responding to our request for updated information. The inital response exceeded every one of our expectations and the quality of the work Emerger does is amazing. We have now recovered $2.4M of unpaid royalties as a result of running this campaign - we have had a remarkable result!”

— Neil Comben - General Manager

"Gifted" Assets to Australian Crop Breeders (ACB): To strengthen the impact of the EPR campaign, we recognised the importance of securing support from Australian Crop Breeders (ACB). However, ACB indicated they were unable to produce their own campaign assets. In response, LongReach made a strategic decision to "gift" a portion of our campaign assets to ACB. This included a curated selection of six videos featuring growers, while ambassador-focused content remained exclusive to the LongReach brand. By providing ACB with ready-to-use assets, we ensured their involvement, adding industry credibility to the message and amplifying the campaign's reach and seriousness in market.

• Brand DNA Development

  Brand Strategy Workshop

  Over the course of a half day workshop we were able to redefine LongReach’s beliefs, personality traits, purpose and vision to reflect where the company was headed. This process became a celebration of not only the direction the business is steering towards, but also of the people driving it. This workshop and the outcomes gave us the ideal foundation for creatively evaluating the best brand position and creative strategy to bring the business’ refined brand DNA to life. 

  Positioning & Creative Strategy

  We wanted LongReach to stand apart from the traditional “consumer focused” vision of golden wheat fields and harvesters by showing the grit, detail, personalities and hard work that the industry requires to succeed. By sharing LongReach’s beliefs, connection to farming and unique differences as part of our campaign messaging, we connected the people and business to the success of Australian wheat farmers - and the future of Australian wheat farming. 

  Creatively, we used close-up shots, drone footage, periphery work and evidence of the long term relationships/partnerships that drive the business’ success, to stand out from the crowd and capture the hearts and minds of our target market.

COR DE COCO

Cor de Coco needed to revitalise the brand with a fresh, modern look that incorporated environmentally friendly and shelf-safe packaging. Additionally, it was expanding the product range into new categories, so the revised identity needed to be versatile enough to appeal beyond the existing audience.

• Read the story.

  Background

  After successfully launching Cor de Coco in Woolworths and independent grocery stores, the original ownership dissolved. Recognizing the brand’s untapped potential and the health benefits it offered Australians, the Emerger Team took the opportunity to acquire full ownership. That’s right—this one’s ours now.

  Packaging

  Our premium coconut iced coffee range initially came in sleek glass bottles, offering a top-tier drinking experience. However, glass was prone to breakage and expensive to produce. We needed a packaging solution that was not only more environmentally friendly but also addressed the durability issues and resonated with consumers who value both brand appeal and product quality.

  Brand Asset Development

  Exceptional branding and marketing require high-quality assets. To breathe new life into our brand, we conducted multiple photo shoots, capturing the products, ingredients, and hero content essential for building a compelling website and effectively marketing our brand to both consumers and stakeholders.

  Key Messaging & Positioning

  As passionate storytellers, we poured our creativity into crafting our brand narrative. With three out of five family members lactose-intolerant, but all of us being foodies at heart (read unwilling to sacrifice on texture and flavour) this brand became the ultimate creative and product development challenge. FOR DAIRY DODGERS, FLAVOUR CHASERS & STORY MAKERS landed as our hero message, whichnow serves as the guiding principle for all our copy and shapes our ongoing tone of voice.

  Marketing & Influencer Engagement

  We handle all our marketing and influencer engagement in-house, always on the lookout for the right user-generated content (UGC) partnerships. We collaborate with brand ambassadors whenever it’s feasible, ensuring our connections are authentic and impactful.

  Website

  We didn’t need an overly fancy website, so we built it ourselves, prioritizing strong copywriting and high-end, bespoke assets. We’re proud of what we created.

  Product Development

  Cor de Coco was started to create a healthy and delicious alternative to dairy milk products. We wanted drinks that tasted great and didn't compromise on quality; they had to "feel" like the "real" milk alternative, without the dairy. As iced coffee fanatics this was where we started and it has grown from there to a dream that Cor De Coco will be the number one alternative dairy brand for health lovers.  We’re constantly evolving our range. Owning our own FMCG brand gives us the chance to walk the talk. We’re always testing new ideas in the market, staying ahead of trends, and pushing ourselves to create products we’re proud of—products our customers love with unwavering loyalty.

  Why Do We Love Coconuts?

  Coconuts are a vital resource, providing food, hydration, medicine, fuel, and building materials to communities from Cape York, Australia to Vietnam and Sri Lanka. They are among the most sustainable, healthy, and versatile plants on the planet. Our unique formulation includes at least 65% coconut water, making our drinks incredibly hydrating and packed with naturally occurring vitamins and minerals like potassium, magnesium, and vitamin C.

  If you’ve read this far and want to try some of our products for free, email me at leticia@emerger.com.au and tell me why our iced coffees and shakes resonate with you.

  Alternatively, if you just want to know more (we don’t blame you!), head to our website.

THE OLD ICED COFFEE PACKAGING…

“We knew the base of our iced coffees was excellent; smooth, creamy and the coconut flavour profile was minimal. There was no single serve, dairy-free shake option in the market - so we created one.”